Refund Policy

Refund Policy – LioGames.com

At LioGames.com, customer satisfaction is our priority. However, due to the nature of digital goods and game top-ups, certain restrictions apply to our refund policy. Please review the details below:

Final Sale on Game Top-Ups

  • All game top-ups that have been successfully credited to your account are final and non-refundable.
  • If you provide incorrect login credentials or player ID during a top-up, and the order is delivered to the wrong account, we cannot offer a refund.

Bonus Top-Ups

  • Bonus top-ups are provided at the discretion of the game authority. LioGames.com is not responsible for, and cannot issue refunds for, any bonus top-ups that are not credited to your account.

Liability for Digital Goods

  • LioGames.com is not liable for any stolen, misplaced, or misused gift cards or other digital goods. We are not obliged to verify whether a gift card has been properly obtained at the time of redemption.

Non-Refundable Items

  • All CD Keys, Gift Cards, Game Points, and Prepaid Card purchases are final and cannot be refunded or exchanged.

Eligibility for Refunds Refunds may be considered under the following circumstances:

  1. Unauthorized charges on your credit/debit card, UPI, or any other payment methods, and the order has not been delivered.
  2. We are unable to fulfill your order due to a lack of stock or if the item is no longer available.

How to Request a Refund

  • To request a refund, please contact our Customer Support via Live Chat or email at [email protected]. You will need to provide a receipt or proof of purchase from LioGames.com.

Refunds Process (if applicable)

  • If your purchase qualifies for a refund, please reach out to our Customer Support team.
  • Late or Missing Refunds: If you haven’t received your refund, please check your payment account again. Then contact your credit card company or bank, as processing times may vary. If you’ve done all of this and still have not received your refund, contact us at [email protected].

Exchanges (if applicable)

  • We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact our Customer Support via Live Chat or email at [email protected].